Shipping policy

Our orders are processed as expeditiously as we can.

All orders placed before Sunday 11:59PM will ship Tuesday through Thursday. We ensure that orders are shipped to avoid any transit delay during weekends.

We ship via UPS. We do not guarantee an exact arrival date or time for your order.  

For shipping schedule changes during certain holidays, refer to the home page of our website.

Due to the perishable nature of our products, it is best to have your order delivered door to door and not held at a PO Box. Please provide a complete address for your shipment. Depending on the address to which an order is shipped, the carrier may leave the package at mailbox, a doorstep, or a receiving area; or they may leave a notice if no one is available to accept the package. 

Please check all shipping addresses carefully. We guarantee delivery only to the address we are given. Delivery services will not forward.

Deux Pates is not responsible for damage or loss as a result of incorrect or incomplete address information provided; or for the inability of a recipient to receive the package. Deux Pates is also not responsible for damage or loss due to improper receiving, storage or handling after delivery.

How are shipping rates calculated?

Deux Pates ships via UPS. Our shipping rates are dynamically calculated based on the weight of the products in your shopping cart, box dimensions and the region we are shipping to. Your shipping options will be visible upon checkout, after you have entered your shipping zip code.  

 

My order didn't arrive - what is your policy on reshipments?

We may provide refunds for packages that do not make it to their destination as a transit failure by the carrier, but not for the inability of a recipient to receive or store the package upon delivery.

 

If you need assistance to add, change or cancel an order  - You can call us at 714-312-6119 (M-F 9am-5pm, PST)

or email us at admin@deuxpates.com